Answers to common questions.
Frequently Asked Questions
Answers to the questions we get asked most.
How do I place an order?
Add the items you want to your cart, then go to the cart and choose
Proceed to Checkout. You can check out as a guest or sign in to your
account. You will be asked for delivery details, a delivery method
and a payment method before confirming.
Do I need an account to order?
No — you can check out as a guest. Creating an account lets you view
your order history, save delivery addresses and keep a wishlist.
How do I track my order?
Use the order tracking page
with your order number and email address. If you have an account, your
orders are also listed under
My Orders.
What payment methods can I use?
The payment methods available to you are shown at the payment step of
checkout. Payment is handled securely by our payment providers.
How much is delivery?
Delivery options and their cost are calculated at checkout once you
have entered your delivery address. See our
shipping page for more.
Can I return something?
Yes. See our returns page
for how to start a return and what happens next.
How do I use a discount code?
Enter your code in the coupon box on the cart page and apply it. The
discount is shown in your order summary before you check out.
How do I contact you?
Use our contact page —
send us a message and we will get back to you.